After submitting a recover request, you'll receive regular updates regarding the investigation's status. When a device is reported as stolen, Absolute will load it with a packet of information it calls forensic tools, which help guide authorities to your device's location. According to the company, Absolute Software's agents include former detectives and investigators with solid law-enforcement contacts. From there, Absolute Software and LoJack's agents will begin working to find your smartphone and report the suspected criminal to the police. You can then describe the circumstances of the theft and click the Request Recovery button at the bottom of the screen. Then, navigate to the Recover tab in LoJack's Customer Center dashboard, and enter the information included in your police report, including the department name and file number. You can also report your phone or tablet as stolen.Īt the very top of the screen are links to access your other LoJack-equipped devices software settings for changing your pin, contact information and login information and checking your subscription status.Ĭlick to EnlargeShould a thief steal your smartphone or other device, you should first file a report with your local police department. From here, you can remotely locate your device, lock it, or delete all content or specific file types. Select the device you want to interact with, and you'll be brought to the main dashboard. When you first log in to the Customer Center, you're shown a list of all of the devices you have protected by LoJack. Absolute's Web-based Customer Center dashboard, accessible through any Web browser, lets you remotely access your phone in order to lock, track and delete any information on the device. Of course, if your phone goes missing, the app's interface will be of little use. Lookout's mobile app, on the other hand, lets you back up your photos, contacts and call history perform malware scans and locate other missing devices. You can also perform a test call-in to ensure that LoJack is properly tracking your phone's whereabouts, access the Absolute Customer Center and check the app's Agent Log. On the home screen, you can review basic stats about the software, including the last time it performed a check-in with Absolute Software's servers. I ended up having to return it with no compensation except for a free year of CompuTrace with no laptop worth it.Click to EnlargeThe LoJack for Mobile Devices Android app isn't much to look at. Tried a bunch of things to try to work around (on the clients dime) but what ended up working was booting to MiniXP from a hirens disk and spoofing the MAC address. After getting a runaround from the investigating Detective and the CompuTrace representative I went about my work days thinking nothing of it until one day while at a clients site (I worked at an MSP at the time) The screen turned white and had a message to the affect of "Turn this in or face police action". They also informed me based off of the screenshots that were taken and sent to them the could tell I was a tech worker. I purchased a Lenovo T430 off of CraigsList (I know) and a couple of weeks after reinstalling windows I got a call saying that the laptop was stolen from Ohio, I work in California. I can tell you first hand CompuTrace works very well.
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